The CompanyCover Genius is a global Insurtech with a visionto protect all the customers of the world’s largest online companies. Partners such as Booking.com, eBay, Shipstation and AXS have integrated XCover, our insurance distribution platform that enables companies in a wide range of industries to sell ordistributeany line of insurance in any country.Ourteam and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the#1 fastest growing companyin APACin 2020. Our diverse team across 10 countries and many language groups commits itself to diverse cultural programs, in particularCG Giveswhich makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People areBold, Authentic, Purposeful and Inspired
Our People are notPerfect, Traditional, Complacent or Cautious
About the roleAs a Claims Specialist you will support the Claims Team with the evaluation, processing, and handling of furniture and household items claims, including appliances. You will build a scalable customer service operation that is expected to grow considerably. The role interacts frequently with upper management and partners to ensure the claims process is streamlined and seamless for customers and claimants.What does the ideal profile looks like?
- 2 years experience in all aspects of insurance claims management amp; resolution
- Experience with furniture and/or appliance repairs. Mobile phone repair experience is nice to have but not mandatory
- A professional and adaptable communication style both written and verbal
- Be a great communicator, provide exceptional customer service to all internal and external customers
- Problem-solving and advocating for customer solutions
- Enhancing systems, processes and feedback loops
- Fluency in English and a second European language (verbal and written) Dutch/Spanish/French/German/Italian
Why Cover Genius?Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that.
Sound interesting? If you think you have the best composition of the above,send us your resume and let's chat!