The CompanyCover Genius is a global Insurtech with a visionto protect all the customers of the world’s largest online companies. Partners such as Booking.com, eBay, Skyscanner and AXS have integrated XCover, our insurance distribution platform that enables companies in a wide range of industries to sell ordistributeany line of insurance in any country.Ourteam and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the#1 fastest growing companyin APACin 2020. Our diverse team across 10 countries and many language groups commit itself to diverse cultural programs, in particular,CG Giveswhich makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People areBold, Authentic, Purposeful and Inspired
Our People are notPerfect, Traditional, Complacent or Cautious
About the roleAs a Claims Associate you will support the claims team to ensure that claims (auto,
travel, cargo, pet and more!) are processed and maintained correctly to ensure a seamless transaction for our customers including ongoing auditing and quality control.
You will be responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims. You will also act as a regional liaison between the claims organization, claimants and policyholders regarding the status and eligibility for coverage for all relevant claims. Main duties Responsibilities- Day to day claims activities, including claims actions, emails and payments
- Interact with customers to resolve claims and process claims payments
- Assessing and approving new claims/cases whenever within the authority
- Interacting with outsourced partner teams
- Maintaining current knowledge of insurance guidelines, policy changes and regulations
- Ensure that the quality, accuracy and detail of claims assessment meets or exceeds the business unit minimum performance standards
What does the ideal profile looks like?- +2 years of experience in all aspects of insurance claims management amp; resolution at an insurance carrier or TPA (Auto, Property, Transit/Cargo, Travel, etc.)
- Fluency in English (verbal and written) and second European languages (Spanish, French, Italian, German, Dutch).
- High school diploma or equivalent required; Bachelor degree preferred
- Ability to adapt quickly to a start-up pace environment and culture
- Problem-solving and advocating for customer solutions
- Proven ability to foster and develop relationships with key external and internal stakeholders
- Enhancing systems, processes and feedback loops
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that.
Sound interesting? If you think you have the best composition of the above,send us your resume and let's chat!