Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
Uniphore, the leader in Conversational AI, is hiring a Senior Site Reliability Engineer (SRE) to work with the Next Generation Platform helping to design, build and deliver a comprehensive portfolio of real time AI services and tools to delight our customers and to boost the productivity of our engineers. We are looking for a Senior SRE with a proven track record of success leading complex cloud-hybrid environments.As part of the team, you will operate our cloud SaaS platform along with delivering hybrid components to our on-premise customers, using modern technologies, state of the art practices and a lot of creativity to merge the gap between cloud and on-premise automation.
You Bring:- Strong sense of Being an Owner, Wearing the Customer’s Shoes, with the ability to Empower Others demonstrated through clear communication and collaboration.
- Skills to work independently with multiple global teams, developing, configuring, deploying, and operating our global infrastructure on AWS and on-prem.
- Operational experience in complex distributed and real-time systems, including experience with SLO/SLAs towards high availability, reliability and DR goals.
- DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes.
- Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations.
- Experience building and managing systems with tools including Kubernetes, Chef/Ansible/Puppet, Kafka, Docker, and Terraform.
You Have:- 5+ years of experience in a Software and/or Site Reliability Engineering role
- Experience writing automation code in GoLang, Python or Java
- Experience developing and operating large scale distributed systems with Kubernetes and Docker
- Experience in running real time and low latency high available applications (Kafka, gRPC, RTP)
- Experience running public cloud environments on AWS
- Experience running hybrid clouds and on-prem infrastructures on Red Hat Enterprise Linux / CentOS
- BS in Engineering, Computer Science or equivalent experience
- The ability to lead, partner, and collaborate cross functionally across an engineering organization
- Strong written and verbal communication skills in English
Nice to Have:- Experience in Speech technologies
- Experience with AI infrastructures and technologies
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.For more information on how Uniphore delivers business value using Conversational Service Automation, please visitwww.uniphore.com