Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
Uniphore, the leader in Conversational Ai, is looking for Principal Engineer, Backend, to help us build Next Generation Platform team that will design, build and deliver a comprehensive portfolio of real time AI services and tools to delight our customers and to boost the productivity of our engineers.As part of the team, you will design, implement and scale a massive set of AI backend services (cloud hybrid and on-prem). You will collaborate with your peers in designing real time systems, streaming pipelines and low latency architectures. Everything will be fully automated, high available and auto-scalable.
You will mentor, coach and inspire many engineers across multiple teams and functions. You will help the entire company to set the engineering culture and vision through thought leadership, inspiring examples, critical thinking, kindness and creativity.Who Your Are:
- Strong sense of Being an Owner, Wearing the Customer’s Shoes, with the ability to Empower Others demonstrated through clear communication and collaboration.
- Passion for designing modular systems using reusable components, SDKs and robots APIs
- Extensive experience in building tools, frameworks and CI/CD pipelines
- Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations
Must Have Skills:
- 7+ years experience in designing, building and operating high-scale, mission critical cloud based production systems Knowledge of architectural patterns and archetypes for building distributed and federated micro-services
- Mastering at least one of these platforms: GoLang, Python or Java
- Extensive experience in high level service design with a modular, composable, and extensible patterns.
- Extensive experience with data models, data store and data lake architectures (Mongo, ClickHouse, Spark) Experience developing and operating large scale distributed systems with Kubernetes and Docker
- Experience in running real time and low latency high available applications (streaming through Kafka or gRPC) Bachelors or Masters degree in Engineering, Computer Science or equivalent experience
- The ability to lead, partner, and collaborate cross functionally across an engineering organization
- Strong written and verbal communication skills in English
Nice to Have:
- Experience in Speech technologies
- Experience with AI infrastructures and technologies
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.For more information on how Uniphore delivers business value using Conversational Service Automation, please visitwww.uniphore.com