Who we areAlan is the healthcare super-app offering personalised healthcare amp; wellbeing to our members.Founded in 2016 by Jean-Charles Samuelian and Charles Gorintin, Alan is the first independent digital health insurance in France since 1986.
By providing our members with delightful health insurance bundled with innovative healthcare services,
Alan's long-term goal is to help all people have a personalised and accessible healthcare experience.As of today, Alan covers more than
170,000 members, representing over 100m of annualised revenue. We recently raised a further 185m in a series D funding round bringing the company’s total valuation to 1.4bn.
The team is 400+ people and growing. We recently landed in Spain and Belgium , and guess what: the best is yet to come!
How we do it?At Alan, we have a set of cultural values that guide our approach to work:
- Members first. We put our members first, our team second, our shareholders third.-
Distributed Ownership. We empower everyone to make courageous decisions and to work asynchronously.
- Radical Transparency. We take all our decisions in writing and adopt a direct and honest style of communication.
- Personal amp; Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company.
- Fearless ambition. We shoot for the moon and work backwards. We push for excellence by focusing on uncomfortable A+ problems.
Underrepresented folks...Science shows that you are less likely to apply if you feel you don’t have all the necessary prerequisites.If this description matches where you are now or
what you'd like to grow into in your next position, we encourage you to apply.
We strive to make our culture as inclusive as possible and believe both the
company and its culture are strongest when composed of diverse experiences and backgrounds.- We have an open salary amp; equity policy combined with a transparent career path: we base our people decisions on objective criteria.- We have flexible working hours and leave policy.- We trust people to work remotely (we are a work from anywhere company).- We extended the length of parental leave and value this time as professional experience.- We respect our coworkers gender identity and use their names, pronouns and agreements no matter their legal status.- We make tough decisions if we see discriminatory remarks.
About the role
One of our biggest challenges is to offer a delightful and differentiated experience to our members (we call them members, not clients or insureds ). In France, for example, we reimburse 75% of claims in less than 1h.
That's why, in Spain, we are looking for someone with expertise in handling out-of-network reimbursement claims that can help us from the day to day handling of claims to building the claims team, designing the processes and tools needed and collaborating with Ops, Care, Insurance and Product teams to offer a 100% digital and loveable service to our members in Spain.
Requirements- At least 5 years of experience in claims management in a health insurance operating in Spain
- Good problem solving skills (problem structuring and identification of relevant solutions)
- Languages: good and structured written amp; oral communication skills in Spanish/ English
- Organization skills / Time management
- Attention to details
- Leadership skills to grow and empower teams
- Tech Savvyness
- Passion for providing an excellent level of service
- Passion for solving problems
- Hands-on attitude
- Synthetic mind
- Continuous improvement
Perks amp; Benefits
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks for them to be happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:- Flexible Office. Amazing office space in the headquarters, sponsored co-working hubs or a full-remote experience for those who want, with home office equipment sponsorship.- We reward fairly. Competitive Salary and generous equity packages- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones- Flexible vacation policy. Alaners can organize their time off as they wish.- Delightful healthcare insurance. Extremely comprehensive health insurance with Alan Blue - 100% of the contribution covered by Alan for you and your family- Transport. Country-specific commuter benefits- Learning amp; Training opportunities. A very flexible Training policy at Alan, fre