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Director of Account Management, Home Services
Scorpion, Venezuela
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 10, 2024
Last Date
Mar 10, 2024
Location(s)
Job Description
About UsScorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.
***ONLY APPLICANTS IN VALENCIA, CA AREA WILL BE CONSIDERED***
About the RoleWe're seeking a visionary Director of Account Management to join our ranks and lead the charge in delivering exceptional value to our clients. As the cornerstone of our client-centric approach, you'll have the opportunity to shape the future of Scorpion’s Home Services Business and hold the standard of what it means to truly partner with our clients. If you're ready to help us build the future through your leadership talent and drive unparalleled results with the industry leader in Home Services Marketing, we want to hear from you.What your success will look like- You will report to the VP of Account Management
Strategic Leadership: - Develop and execute account management strategies that enhance client satisfaction, retention, and revenue growth.
- Ensure the team builds client strategies consistently to achieve client goals and foster long-term relationships with every client.
- Act as a strategic advisor to our AMs and key clients, providing insights and recommendations to help them achieve their business objectives through their Scorpion campaigns.
- Lead the account management team, setting clear goals, providing ongoing training, and fostering a culture of excellence and accountability.
- Analyze market trends and client feedback to recommend improvements or new services that meet our client's evolving needs.
Client Relationship Management:- Build and maintain strong relationships with key clients, serving as the senior point of contact for major account issues or opportunities.
- Ensure the delivery of high-quality, personalized, vertical-specific solutions that align with clients' objectives and expectations.
- Coordinate with the service delivery teams to ensure seamless execution of services, addressing any challenges swiftly to maintain client satisfaction.
- Build a Center of Excellence for your owned client vertical to ensure we deliver the best results.
- Collaborate with cross-functional teams, including Sales, Corporate Marketing, and fulfillment teams, to ensure seamless delivery of services and drive client satisfaction.
Operational Excellence:- Oversee the operational aspects of account management, ensuring processes are efficient and scalable to support business growth.
- Implement best practices in client service, leveraging technology and innovative approaches to enhance service delivery and client engagement.
- Ensure that your team’s clients are with Scorpion for life. Metrics are your focus, specifically Gross Revenue Retention and Net Revenue Retention.
- Strong ability to impact the financial levers across the entire team by reducing downgrades and churn while increasing upsell and client growth.
- Monitor and report on key performance indicators (KPIs) related to client accounts, including service quality, client satisfaction, and account growth.
- Resolve any client escalations that need to go beyond the account manager, ensuring a timely resolution of any concerns or complaints.
Team Development and Leadership:- Recruit, train, and mentor account management personnel, fostering a team environment that encourages professional growth and high performance.
- Promote a collaborative culture aligning with the company's values and objectives.
- Foster a culture of excellence, teamwork, and accountability within the account management team, promoting a positive work environment and strong employee engagement.
- Build a winning team with Account Managers who are inspired and motivated to be on the team.
- Ensuring that each Account Manager does their part through strong performance management.
- Demonstrate strong executive presence and presentation, collaborating with senior leadership
Job Specification
Scorpion
Information Technology and Services - San Jose, United States