Job Description
V.I.E FRENCH INTERNATIONAL INTERNSHIP PROGRAM :https://mon-vie-via.businessfrance.fr/en/what-is-the-vie-french-international-internship-program
IT Management Team @HeetchThe main purpose of the IT team at Heetch is to make "everything IT" as invisible as possible.No matter what the challenge, we aim to make the life of all our colleagues as simple as possible and with your help we intend to kick things up a notch. Work/life balance is part of our daily missions.
What will be your role?As an autonomous IT support specialist based in our Barcelona office, you will have the unique opportunity to make a meaningful impact, help the company to sustain growth, learn and develop from a bunch of smart people and in turn become exceptional in your role.You’ll work closely with all business areas to efficiently identify, solve problems either handling them yourself or escalating to other teams, suppliers or partners.Not being satisfied with this you'll actively hunt problems we didn’t know existed. You’ll spot trends and patterns, update processes and implement clean solutions before the issues arise.You will help us to manage, maintain and improve the performance and reliability of our current IT systems, as well as providing exceptional customer service. Your mission will be to:
• Manage amp; support the hardware fleet (macOS, Windows, ChromeOS);•Support and administration of our SaaS solutions like Google Workspace, Slack, Zoom, Jamf, and more ;• Perform hardware amp; software installations, upgrades maintenance and troubleshooting ;• Onboarding, offboarding and side loading employees using our access management and account provisioning system ;• Create and maintains required documentation;• Ensure all tickets and requests are handled within the defined and making sure that communication is consistent throughout the ticket lifecycle ;• Maintain hardware and software inventory.Who are you?• Empathetic: You can put yourself in the shoes of another. You thrive on helping people.• Resourceful: There is always a solution, not finding one keeps you up at night.• Innovative: You challenge the status quo, there are always better ways and you look for them.• Adaptive: You are quick on your feet and always find a way to adapt to unexpected situations.• Communicative: You know how and when to speak up.What do you need to be successful in this role?• 1 year experience of IT Support/Administration experience with a diploma in computer science ;• Fluent in French and Intermediate English level is mandatory ;• Strong familiarity with Mac and Windows operating systems ;• Experience with administrative use of scripting such as BASH, Powershell, Python scripting languages ;• Highly motivated and driven individual requiring minimal supervision ;• You have a strong "can do" attitude with an aptitude to learn and support new products and systems (hardware amp; software) ;• You care about your team and are always ready to help ;• You are extremely organised and rigorous ;• Ability to work in a fast-paced environment ;• Collaborative, team player.Bonus points:• You have prior exposure to startup environments ;• API knowledge, scripting and coding skills (you can talk to API’s and they talk back) ;• Good awareness of IT Best Practice for IT amp; User Security ;• Ability to develop scripts and automate the implementation of Mac platform software security tools, certificate renewals, and MFAJAMF certified.Heetch embraces diversity and equal opportunity for everyone We provide a safe and inclusive work environment. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.For non-European citizens, a valid working visa for France is required to be eligible for the role.
Heetch SAS is collecting your personal data (identity, contact details, academic background, professional experience and optionally a covering letter) for the processing of your application to our job offer, based on your consent.Your personal data will only be accessible to our hiring team, our co-founders, and the manager of the position you are applying to. In addition, data are stored by our processor in order to use its applications tracking system. Your data may be stored outside of the EU/EEA but are protected by appropriated safeguards.Your data are stored for a maximum duration of two years. If we do not reply to your application, you allow us to store your data during this term in order to potentially contact you for another position within our company or affiliates and subsidiaries.You have a right to access to your data, to recti
Job Specification