Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team known as the CSquad representing more than 72 nationalities across the world.
In 2022, we raised $600M in Series F funding, and we were also recognized as a certified Great Place to Work in France, Germany, Israel, US and UK. In November 2023, we acquired Heap, our largest acquisition to date, strengthening our analytics platform to provide a 360 view of users' digital experience.
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PLEASE NOTE THAT THIS ROLE IS AN EXPRESSION OF INTEREST ONLY WITH THE POTENTIAL TO OPEN IN JANUARY 2024.
What you will doAs an Implementation Manager, you will be responsible for the technical implementation of the Contentsquare solutions and products.
You will be working in a project management and technical advisor role, using your analytical and technical proficiency to efficiently guide the client in their end-to-end deployment. You will have dynamic days solving complex implementation issues and ensuring our client's success in reaching their objectives.
You will serve as a member of the Customer Success organization, building strong relationships with your internal partners to drive a successful customer implementation.On a typical day, you may:- Act as a technical project manager to onboard new clients and successfully implement their Contentsquare products, specifically the mobile solution
- Proactively manage customer and internal stakeholders’ expectations during the customers’ onboarding and deployment phase
- Act as the main point of contact for any technical implementation related matters
- Work closely with Contentsquare's Account Managers, Customer Success Managers, and Solution Experts to drive success based on clients’ objectives
- Work with clients from different industries (e.g. e-commerce, fashion, hi-tech, travel, etc.) and manage different personas on a client side (e.g. product managers, developers, e-commerce executives, data analysts, etc.)
What you'll need to succeed: - Strong communication skills (written and verbal) in English + working proficiency in another EMEA language
- At least 2 years of experience in technical implementation or technical project management, ideally in SaaS company
- Strong working proficiency in web technologies like JavaScript, CSS, HTML
- Experience with mobile application development, SDK implementation knowledge (iOS/Android) and comfort with mobile testing, mobile debugging amp; troubleshooting
- Proven experience in customer-facing roles with preferably SaaS organizations of global companies
- Experience in working cross regions, a strong proactivity and autonomy is required to interact with the internal peers overseas
- Strong analytical and problem-solving skills
- At ease with managing and prioritizing multiple projects at the same time
- The ability to work well in a global, dynamic, cross-functional, team-based environment
- Good understanding of Agile development processes and Methodologies would be a plus!
Why you should join Contentsquare:
We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact Our clients, partners and investors love our industry-leading product
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:
Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year Work flexibility: hybrid and remote work policies Generous paid time-off policy (every location is different)Immediate eligibility for birthing and non-birthing parental leaveWellbeing and Home Office allowancesA Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours Every full-time employee receives stock options, allowing them to share in the company’s successWe offer many benefits in various countries -- ask your rec